Visible Vantage Privacy Policy

Effective Date: December 3, 2025

This Privacy Policy describes how Visible Vantage (“Visible Vantage,” “We,” “Us,” or “Our”) collects, uses, and shares information about you when you use our website (visiblevantage.com) and all related hosting, domain, email, and support services (collectively, the “Services”).

1. Information We Collect

We collect information to provide and improve our Services. This information generally falls into three categories:

A. Information You Provide to Us (Personal Information)

This includes information necessary for account creation, billing, and support:

Account Data: Name, email address, phone number, and physical mailing address.
Billing and Payment Data: Credit card number, billing address, and payment history. We use third-party payment processors who handle the sensitive payment data directly; we only store tokens/references provided by them.
Support and Communication Data: Information you provide when contacting our support team (e.g., chat transcripts, emails, trouble ticket content).
Domain Data: Information required for domain registration (WHOIS data), which may be shared publicly unless privacy protection is purchased.

B. Information We Collect Automatically

When you use our Services, we automatically collect usage and technical data:

Log Data: Server log files containing IP address, browser type, operating system, referring URL, pages visited, and timestamps.
Usage Data: Metrics related to your interaction with the Services, such as features accessed, account activity, and performance data.
Device Data: Information about the device you use to access the Services, including hardware model, operating system, and unique device identifiers.
Cookies and Tracking Technologies: We use cookies and similar technologies (web beacons, pixels) to maintain your session, analyze website traffic, and understand user behavior.

C. Information Collected via Hosting Services (User Content)

We host and process User Content (websites, email, databases) on your behalf. We treat this data as strictly confidential.

Website Data: All files, content, and databases you upload to your hosting account.
Email Data: The content of emails sent, received, and stored using our Professional Email Services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Manage Services: To set up, maintain, and provide the Services you have purchased (e.g., provisioning servers, registering domains, processing payments).
To Communicate: To send service-related notices, billing information, technical alerts, security updates, and promotional content.
To Improve Services: To analyze usage patterns, diagnose technical issues, and improve the performance, features, and security of our Services.
Security and Compliance: To detect and prevent fraud, abuse, and illegal activity; to enforce our Terms of Service; and to comply with legal obligations (e.g., court orders, law enforcement requests).
Marketing: To provide you with offers, promotions, and personalized recommendations about products and services we believe may interest you (where legally permitted).

3. How We Share Your Information

We do not sell your Personal Information. We share your information only in the following circumstances:

Third-Party Service Providers: We share data with vendors, consultants, and other third-party providers who require access to data to perform services on our behalf, such as payment processing, data analysis, and customer relationship management (CRM). These parties are bound by confidentiality agreements.
Domain Registration (ICANN/Registries): When you register a domain name, we are required to share certain registration details (e.g., name, address, phone number) with the domain registry, which may become publicly available via WHOIS records, subject to current privacy regulations.
Legal Compliance and Protection: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to protect the rights, property, or safety of Visible Vantage, our users, or the public.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Data Security

We employ technical and organizational measures designed to protect your Personal Information from accidental loss, unauthorized access, misuse, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data. You are responsible for protecting the confidentiality of your password and account information.

5. Data Retention

We retain Personal Information for as long as your account is active or as needed to provide you with Services. We also retain information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your Personal Information:

Access and Correction: The right to request access to and receive a copy of your Personal Information, and to request correction of any inaccurate data.
Deletion: The right to request the deletion of your Personal Information, subject to certain exceptions (e.g., legal record-keeping requirements).
Opt-Out of Marketing: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications.
Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies.

7. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the “Effective Date” at the top of this policy, and in some cases, we may provide you with additional notice (such as adding a statement to the Site or sending you an email notification).

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Visible Vantage \ Email: privacy@visiblevantage.com